RETURNS POLICY

MAKE A INSTANT REFUND OR EXCHANGE
    • We've partnered with Refundid to offer instant refunds & exchanges!
    • To lodge a return please enter your details below:

Returns

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INSTANT REFUND & EXCHANGES
  • Receive an instant refund or exchange with Refundid!
  • Returns must be initiated with 30 days of original purchase date
  • If the return is not posted within 7 business days after being initiated, the refund is reversed.
  • Due to high sell through of stock, If you wish to exchange we recommend you repurchase new sizing or styles with your instant refund
  • Returned items that do not meet returns criteria will be declined and the Refundid refund is reversed and additional dishonour fees are charged by Refundid.
  • $8.99 is deducted from the refund total for the use of the provided return shipping label when a return is requested.

RETURNS CRITERIA
  • All returns must be initiated through Refundid with 30 days of original purchase date
  • Sale items are not eligible for return or exchange.
  • Items must be returned in original condition - unworn, unwashed, with all tags attached.
  • Shipping fees paid at time of purchase are non refundable.
  • $8.99 is deducted from the refund total for the use of the provided return shipping label when a return is requested.
IMPORTANT INFO
  • It is your responsibility to ensure that your return meets the above requirements
  • If a return is received and not approved through quality control, we will contact you immediately and provide more details
  • Returned items that do not meet returns criteria will be declined and the Refundid refund is reversed and additional dishonour fees are charged by Refundid.
  • You will be given the option to pay for the goods to be returned to you or for the goods to be destroyed, as they are not fit for resale
  • If you choose for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility
FAULTY OR INCORRECT ITEMS
  • If you receive an item you believe is defective or not what you ordered, please contact us as soon as possible at info@keepherthelabel.com.au
    • Please provide as much detail as possible, including photos so we can resolve as quickly as possible.